Article Index

Contractor FAQ

Below are Frequently asked questions created by the Virginia Registrar of Contractors, they can also be found here.

      1. How do I contact the Board office? Will I be able to speak directly with a Board member?
        If you have a question regarding licensing issues, renewal, application status, etc., please contact the Licensing Section at (804) 367-8511. If you have a question regarding continuing education providers, how to become a provider, or other questions relating to education, please contact the Education Section at (804) 367-2224.
      2. I am licensed in Virginia, and applying for licensure in another state.The other state is requesting verification of my Virginia license. What do I need to do?
        Please complete the Certification Request Form and send it with a check made payable to the Treasurer of Virginia. Specify where you would like the certification to be mailed.
      3. How do I go about filing a complaint against a contractor?
        Contact the Regulatory Programs and Compliance Section.
      4. I need to renew my license, but I haven't received my renewal form. What do I need to do?
        No earlier than 60 days prior to your license expiration, send in the renewal fee, make checks payable to the Treasurer of Virginia, and include your license number on your check.
      5. My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
        No. The Board's regulations provide a 30-day period after the expiration date in which a license may be renewed without penalty (therefore, your payment is actually 31 days late). Staff cannot waive the fee.
      6. I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my license?
        Yes. Board regulations state that failure to receive the renewal notice does not relieve the licensee of the obligation to renew.
      7. Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
        The date the application or renewal was received in the agency determines whether it is on time, not the postmark date. If the renewal fee is received after the due date, you will be required to pay the reinstatement fee. If the reinstatement fee is received after the due date, you will be required to reapply for licensure, meeting all current requirements.
      8. My address and/or name has changed. What do I need to do to notify the Board?
        Many Boards allow you to update your ADDRESS using Online Services, so login to your personal profile to see if this is an option for your license type. The alternative is to complete, print, sign, and submit an Address Change Form to the Board office by mail. Unless updated online, all Address Change Forms must be received by the Board in writing. When providing a post office box as the mailing address, it must be accompanied by the physical address.